firefox and mozilla fail to pring if papersize is incorrect, is there a fix?
From: Ivan Teliatnikov (ivan_at_geosci.usyd.edu.au)
To: debian-user <firstname.lastname@example.org> Date: Mon, 23 May 2005 23:54:37 +1000
I do not have xprint installed.
I encountered a problem with the latest firefox and mozilla (in sarge
and sid). Both firefox and/or mozilla fail to print to a remote cups
server if paper size specified in File > Print > Properties is different
from the paper size configuration of the printer the job is sent to.
I am able to generate a postscript file (mozilla.ps) by printing to a
file. Spooling this file to a postscript printer fails.
Cups detects that something is wrong; status of the printer changes to
"job sent to printer, waiting for completion ..." or something similar
and remains this way until next job is sent to a printer ( I not 100%
Logs on cups server are misleading. List of printed jobs shows that the
job was printed successfully. May be it was sent successfully, but
nothing comes out of the printer, so perhaps it should be marked as
Parsing mozilla.ps through ps2ps distiller, generates a normalised
postscript file mozilla_norm.ps.
The normalised postscript is spooled without any problems.
Can anyone confirm this behaviour?!
It looks like a bug to me, but I not sure whom to report it to GUPS or
mozilla? Or perhaps it is a printer's fault, because it is configured to
reject jobs unless a correct paper size is used? Can any one advise,
I found a reference to a similar bug printed on mozilla zine site.
Posted: Nov Fri 15th 2002 3:17am Print always reverts to "Letter" paper
size. It looks it still exists in firefox 1.0.3 and 1.0.4 but fixed in
mozilla (in sarge).
The date suggests that bug is over 3 years old and nobody cared about
fixing it. This is a worry considering how many new features were added
to firefox in the last 3 years.
It is an interesting case because neither bugs are critical, but have
cumulative effect on decreasing usability of firefox in production
environment. I teach a small group of users to change settings to use
preferred paper size ( with large number of users, this is
impractical) , but I cannot expect from any user to remember to change
paper settings every time application is restarted.
In academic and business environment web browser is a flagman
application, it is used to view (on screen or paper) and manipulate ,
financial documents, date, information (books, papers, documents, etc).
Inability to print or even unreliable printing means that software is
not suitable for production work. In my opinion, combined effect of
these two bugs is a new - critical bug which makes firefox unsuitable
for stable release.
Summary of questions
Can someone please confirm that firefox is not able to print when paper
size does not match on on the printer?
Is it possible to configure firefox to use a certain paper size?
Should I report failure to print to cups or mozilla?
What status should be assigned to this bug?
Thank you for your attention.
-- ______________________________________________________________________ Ivan Teliatnikov phone: +61 2 9351 2031 F05, Edgworth David Bld. fax: +61 2 9351 0184 School of Geosciences email: email@example.com Univrsity of Sydney www: http://www.geosci.usyd.edu.au Australia ______________________________________________________________________ -- To UNSUBSCRIBE, email to debian-user-REQUEST@lists.debian.org with a subject of "unsubscribe". Trouble? Contact firstname.lastname@example.org