Re: users getting confused between mailing lists and forums? Related ?


Jeroen van Wolffelaar wrote:
On Sat, Mar 18, 2006 at 12:13:44AM -0500, kamaraju kusumanchi wrote:
I might be acting a bit paranoid here but I am starting to feel
that
users are getting confused between multiple forms of support
available -
forums.debian.net and other mailing lists such as debian-user for
example.
[...]
This could be a real problem in the long run if the procedure is
adopted by many. For example, a user searching the archives in
forums.debian.net might not find the answer even though the
question
has already been address to...

What do you think?

I don't think it's a real problem. #debian and debian-user@xxxxx are
separate too, and dozens if not hundreds of LUG-lists are also all
separate from debian-user@xxxxxx On both forums.d.n and lists.d.o,
people are requested to use google first, and google indexes both the
forums and the list archives.

On forums.debian.net, people should be redirected to
debian-user@xxxxx
when they don't get an answer there, because debian-user has more
'powerusers' than forums.debian.net. The audiences of both support
resources are reasonably separate, because people tend to either
swear
by forums, or by mailinglists, and not both. For the vast majority of
questions, that doesn't matter, because on both there are plenty of
people able answer the those most common type of questions. This is
about support questions, not about development -- which doesn't take
place at forums.debian.net.

If possible, please integrate mailing lists and forums and just
keep one
of them so that users for sure will know where to post their
questions.
I agree that both have some advantages over the other. But having
just a
single place to post question is much much easier than 'deciding
where
to post' or 'posting in multiple places'.

I don't think it'd be a good idea to inflict forum posts
automatically
to the debian-user mailinglist, if only because of the real different
way of asking questions. Brevity (and lack of information, at times)
of
forums questions is somewhere in between #debian IRC and
debian-user@xxxxx, for starters. But also technically, there's a lot
of
issues. People should post at the place where they feel most
comfortable
with.

--Jeroen
forums.debian.net admin


Can someone please explain to me where and how this list (below) fits
into the mix ...i.e.; is it a legitimate site/list ? I don't recall how
this site (while reading linux.debian.user, through google groups)
*seemed* to me to be this actual listserver - but I ended up
subscribing to it, thinking it was necessary to join/post on this list
(linux.debian.user)

This is the list -->> linux-gate-request@xxxxxxxxxxxxx <<--

The list described above is supposedly "moderated" - which is what I
thought this one (linux.debian.user) was.

I have a few saved bounces and subscription confirmation emails from
that list address - with full headers if necessary -- thanks for
any/all information you can give me about that list based in Italy(?)




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