Re: How to complain about slow ISP? Checked in mtr

On Fri, May 30, 2008 at 17:24:16 +0300, Dotan Cohen (dotancohen@xxxxxxxxx) wrote:

My internet connection keeps timing out. I check my connection to
google with mtr and this is what I got:
http://dotancohen.com/images/examples/bezeq.png

The ISP's name is Bezeq International, so the host bezeqint is
obviously them. Now that _I_ see that the packet loss is at their end,
what terms do I use to complain? I am not a CS major so I don't know
the proper terminology to describe to the script-reading monkey that
will answer the phone that she needs to get an engineer to fix it at
their end, because the problem is obviously there and not here. Is
there anything else that I should check before I complain?

It could be that what you are seeing is not necessarily as bad as it
appears, because your ISP may be giving low priority to ICMP (or is
it UDP - not sure?) packets, as used by ping/traceroute, rather than slow
down "real" traffic. (I think mtr is a combination of both of these
tools).

I am seeing something similar but not as severe with my ISP (Zen)

bob@trantor:~$ mtr --report -c 10 www.google.com
HOST: trantor Loss% Snt Last Avg Best Wrst StDev
1. router 0.0% 10 0.2 0.2 0.2 0.3 0.0
2. gamiel-dsl1.ls.zen.net.uk 0.0% 10 35.4 36.1 34.3 45.3 3.3
3. nietzsche-ge-0-0-2-204.ls.ze 10.0% 10 34.3 35.5 34.3 36.2 0.6
4. nozick-ae1-0.ls.zen.net.uk 0.0% 10 35.0 36.0 34.9 43.2 2.6
5. lorenz-so-0-1-0-0.te.zen.net 0.0% 10 43.5 44.6 41.5 58.2 5.4
6. 195.66.226.125 0.0% 10 42.0 42.3 41.3 46.3 1.5
7. 209.85.252.76 0.0% 10 42.9 42.6 40.8 48.5 2.2
8. 216.239.43.123 0.0% 10 97.0 57.6 52.6 97.0 13.9
9. 72.14.233.79 0.0% 10 52.6 53.0 52.4 53.9 0.5
10. 216.239.43.34 0.0% 10 52.0 58.3 52.0 64.8 4.8
11. nf-in-f99.google.com 0.0% 10 52.9 53.0 52.5 53.7 0.4


--
Bob Cox. Stoke Gifford, near Bristol, UK.
Registered user #445000 with the Linux Counter - http://counter.li.org/

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