Re: How to complain about slow ISP? Checked in mtr

2008/5/30 Mike Bird <mgb-debian@xxxxxxxxxxxx>:
I would tell them that your internet connection keeps timing
out. On the wide open internet backbone tools such as mtr,
ping, tracepath, and traceroute are useful, but consumer DSL
is often filtered (perhaps to reduce DOS attacks) so that
such tools are often hard to interpret.

I did tell them exactly that.

It's your ISP's job to find out why the connection is timing
out. If they can't or won't, trying to explain "mtr" to them
isn't going to help. (BTW, your "mtr" was bad but not awful
because of the "2.3%" line.)

Could you elaborate on that? I've stfw but I'm still not quite
proficient with mtr or computers in general.

If you really have to use "mtr", first of all compare a regular
"mtr" with a "mtr -i 10" to see if DOS attacks (and "mtr") are
being filtered.

I suppose that I don't _have_ to use mtr but it is the tool that I've
heard of. I changed the interval time to 10 seconds like you mention,
but I don't see where that helps. Is there a resource that you could
recommend that I read to learn to be more proficient with mtr? Written
for silly end-users like me? Thanks.

Dotan Cohen

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