Re: High Speed Internet & FC5

On Tue, May 30, 2006 at 18:38:22 -0700,
Norm <norm@xxxxxxxxxxxxxxx> wrote:
It is almost comforting to hear that the Access providers world wide
work to the same level of non technical ability.
I have had some of the most bizarre and certainly incorrect information
from the clowns, including threatening to disconnected my connection
because I used an outside host provider for my domain name, demands that
I install licensed software that i informed them could not be
reinstalled without the payment of a new fee ( the problem had nothing
to do with the installed software) Frequently they display a colossal
lack of technical knowledge. I recall once their network was down but
they would not admit it. They insisted that I follow their
connectivity test script even when I told them their script did not
apply in my case as I was using a NAT - their response to that
information was "What's a NAT" They then demanded that I disconnect and
connect straight to the Internet with no firewall (I knew their networks
was down si it did not really matter when I had a naked connection to
the net) Of course it all goes to prove you get what you pay for, the
ISPs hire the lowest cost people they can find, unfortunately they have
not learned they usually get what they pay for. The more time Tech
support spends to help a client the more money they save seems to be the
philosophy taught at ISP school.

If you are willing to pay a little more and you can get them in your CO,
Speakeasy is a cut above other ISPs. I don't think there are as good as
they once were, but are still a lot better than the competition.

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