We need a new subject- bug fixes

On Sun, 2007-03-04 at 20:55 +0530, Rahul Sundaram wrote:
Aaron Konstam wrote:

Let us be clear. I willing to accept that filing bugzillas has a purpose
but it does not allow you to get a solution to the problem you are
facing.

Not immediately usually. Sometimes you get quick fixes or workarounds
from the package maintainer or other folks watching or participating in
the same bug report.

I pointed out all the problems FC6 were causing me (all of which
I solved without help[ from bugzilla) and I did what people told me to
and filed three bugzillas. One fell into a black hole (since I since a
record of the original post was not sent to me). On the second I have
never heard anything. The third I was told it is not red hat's problem
go complain to someone else.

For the first problem, file a new bug report. For the other two point
out the specific bug reports. I doubt anyone would have told to
complain to someone else that way unless you are interpreting and
paraphrasing things.
Not paraphrasing. The bug was on the firefox configuration supplied with
FC6. Suggestion was that I file the bug on mozilla bugzilla. Since then
they have fixed the problem in firefox2. Look at bug: 227405

But reports do nothing for the poster in
the near term.

Immediate solutions are not the purpose of the bugzilla. It is to report
problems to maintainers, track and get potential fixes. For potential
workarounds or alternatives in the near term, you can post to this list
or to forums instead. One of the efficient ways to do this is to file a
bug report and then post to the list for a discussion.

Rahul
No one can ever accuse me of not sharing my problems with the list. The complaint was that I was not filing
bugzillas which I ma now doing. But in at least two cases the list had
no direct solution but did make comments that allowed me to find the
solution. So the list is very helpful.
--
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The Heineken Uncertainty Principle: You can never be sure how many beers
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Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam@xxxxxxxxxxxxx

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