Re: OT: Request for Help Desk / Ticket System software.

On Tue, 2007-11-13 at 16:08 -0600, Chris wrote:
You are correct - However, when creating a ticket (as an agent) for a
user, it seems to require the users email address. That works in some
cases but for users that do not have email addresses - its a no go.
Simple because the MySQL database uses the email address as a key.

I have not figured a way around that.

Instruct users without an e-mail address to use a predefined one? Or do
some scripting that does it for them.

e.g. none@xxxxxxxxxxx

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(This box runs FC5, my others run FC4 & FC6, in case that's
important to the thread.)

Don't send private replies to my address, the mailbox is ignored.
I read messages from the public lists.

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