Re: FAQ (was: Lousy answers)

From: T. Ribbrock (emgaron_at_gmx.net)
Date: 10/16/03

  • Next message: Cameron Simpson: "Re: Recommend multi port ethernet adapter?" 
    To: Red Hat List <redhat-list@redhat.com>
Date: Thu, 16 Oct 2003 09:28:44 +0200

    On Wed, Oct 15, 2003 at 12:11:43PM -0400, Edward Croft wrote
    > The point I was trying to make was that the incident that I initially
    > spoke out on was when a list member returned to the list, said just
    > that, and asked if there was any word on RH10. Now think about it for a
    > moment, he hasn't been here to hear that there will be no 10. If he goes
    > to Red Hat's site, there is no mention of version 10. So he asked to see
    > if anyone had heard. Regardless of the fact that it has been hashed and
    > rehashed, he wasn't here.
    [...]

    Yes, that's exactly my point. If I'm on a mailing list I've recently
    joined (or that I don't follow closely) and if I have a question
    (doesn't matter which topic), the *first* thing I do is to check whether
    the list has an archive, then search the archive. If I can't find the
    answer or can't understand the answer I've found, then I post.
    That should be the *default* behaviour of everyone using this medium, out
    of common courtesy with regard to the other list members. Also, it's
    common Netiquette. Hence, I consider it important to politely remind
    people of this when necessary.

    Having said that, I tend to be more lenient on RHL lists, as there are
    no obvious, usable archives for RH's list, a great failure on RH's
    part. IMO, this really shows their lack of support for "ordinary
    users" (and has done so for some years). Not everybody knows about
    MARC (see sig), so I can't really blame anyone for not searching the
    archives for this list. Again, this is Red Hat's fault.

    [...]
    > As someone else said, if you don't like the question, don't answer.

    And let everybody think that such behaviour (i.e. *not* using
    documentation/archives) is ok? If that was the case, this list would
    become unusable soon. I've seen very helpful people leave the list due
    to high traffic and too many FAQs in the past and I'd rather not see
    it again. However, I repeat: *Never* answer in a rude way (which is
    also common Nettiquette).

    Cheerio,

    Thomas 

    -- 
==> RH List Archive: http://marc.theaimsgroup.com/?l=redhat-list&r=1&w=2 <==
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                Thomas Ribbrock    http://www.ribbrock.org 
  "You have to live on the edge of reality - to make your dreams come true!"
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