Re: [SLE] Feedback to SuSE

From: Carlos E. R. (robin1.listas_at_tiscali.es)
Date: 01/12/04

  • Next message: Jerry Feldman: "Re: [SLE] VMWare, again." 
    Date: Mon, 12 Jan 2004 14:39:14 +0100 (CET)
To: suse-linux-e@suse.com

    The Sunday 2004-01-11 at 12:25 -0500, Paul W. Abrahams wrote:

    > Maybe there's a way out of this that would make everybody happy. Perhaps SuSE
    > could construct a form for reporting all these things. To report a problem,
    > etc., you'd then fill in the form and email it.

    In fact, Yast has something of the sort: "Post a Support Query", under the
    miscellaneous tab.

    > SuSE could then filter all
    > email sent to the feedback address and trash it instantly if it isn't in the
    > proper form.

    Exactly.

    For added security, the program could use a checksum or a default pgp
    signature, or the users key if he wishes. If the receiver sees no key, up
    goes spam level by four points (I'm thinking of filters like spamassassin)

    A checksum could go in the headers, so that early rejection is possible
    before accepting the email.

    > That would solve SuSE's very real problem of being overwhelmed
    > with spam. (That could be in addition to the webpage, which could also be
    > enhanced to include the form as an alternative to the cgi stuff.)

    I agree. Punishing the innocent is not nice nor fair.

    > Anyone from SuSE listening?

    I hope they do, even if not officially... 

    -- 
Cheers,
       Carlos Robinson
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