Re: [SLE] SUSE 9.0P won't start installation, SUSE tech support won't help

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To: <pt1mail@snet.net>, "SUSE-LINUX-listserv (E-mail)" <suse-linux-e@suse.com>
Date: Sun, 22 Feb 2004 14:03:41 +0000

On Sunday 22 February 2004 3:21 pm, SUSE listserv wrote:
> Dear SUSE-list:
>
> I am trying to install SUSE 9.0 professional with a Win 2000 prof, want to
> have boot floppy to divert into Linux as I did years ago with Red Hat 5.0
> on my old computer. When I put either CD1 or CD2 into either CD or CDRW
> drive, nothing happens. all four attempts went into win 2000. used
> CD1:dosutils/rawwritewin/rawwritewin.exe to write
> \boot\boot disk to floppy disk. Rebooting off floppy produced error
> message: SYSLINUX2.06 0x3f70d5a3 Boot failed. BIOS Boot sequence: Floppy,
> CDROM, HD0. As you can see from the communications with SUSE technical
> support, they declined to help because of the Promise RAID controller.
>
> I am a self taught UNIX programmer writing telephone switch analysis
> programs, but am still weak on Installation issues and really don't know
> how to proceed. Red Hat installation years ago was done by UNIX users group
> member who visited. I need the Linux side of the box to run UNIX switch
> analysis programs and communicate online with UNIX servers, and the WIN
> 2000 side of the box to run the advanced statistical analysis program
> Minitab to process UNIX data from the telephone switches. My wish is to
> have a boot floppy boot up process that makes the Linux system invisible to
> the existing Windows 2000 operating system. I am not so concerned with
> getting all peripherals running under Linux as I am concerned in getting
> the core system and essential peripherals running.
>
> SUSE tech support response:
> >Unfortunately, the installation on a RAID system is not covered within the
>
> free installation support scope.
>
> >Regarding the terms of our free support, please read the enclosed
> >information brochure "Support from SUSE LINUX", which is also available
> >online at:
>
> System details;

<list of stuff snipped>

>
> Thanx
>
> Paul Traceski

Hi Paul

Although the SuSE response was less than helpful, it looks to me like this is
not actually a SuSE issue, it looks more like your BIOS from your
description.

Obviously, your BIOS is ignoring the SuSE cd, because you go straight to
W2000, although it is set to [Floppy, CDROM, HD0]. Hence, I think your RAID
controller has inserted itself after the floppy, but before the CD, and you
are not booting your RAID controller from HD0 accrding to the PC BIOS, but
from the RAID controller BIOS in the boot order position it has inserted
itself at.

Can you boot a known bootable CD with your present setup? Is there any
evidence of the CD booting? Do you get a boot screen with a menu, of which
the first item is 'Boot from Hard Drive' and the second is 'Installation'?

Or with the floppy, you could try holding the shift key while it boots - this
works on CD's which get stuck during booting.

HTH

Vince Littler

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