Re: [SLE] SuSE Linux Professional 9.1 Driver?
From: L. Mark Stone (LMStone_at_RNoME.com)
Date: 07/06/04
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To: "Suse-Linux-E" <suse-linux-e@suse.com> Date: Tue, 6 Jul 2004 17:07:01 -0400
On Tuesday 6 July 2004 03:51 pm, Craig Herring wrote:
|
| We called Suse when we received our copy of 9.1 and they said that
| because the RAID cards are considered a piece of hardware for server
| platforms they would support in their server products (SLES8/9).
| This gentleman was not willing to give us support for installing Suse
| 9.1 using this configuration: Supermicro X5DL8-GG
| 2x Xeon 2.4Ghz
| Adaptec ZCR 2010S
|
Craig,
I wouldn't gamble on getting support in SLES9 for any 32-bit, U160
Adpatec (or DPT) SCSI RAID controller.
I called SuSE support on this issue when 9.0 came out. The 9.0 box said
that SCSI installation support was provided, but Hartmut Meyer (who ran
support at the time) refused to provide installation support for this
card.
I tried to explain to Hartmut that, while I thought that was false
advertising on SuSE's part, the much more important issue to me was
getting the card to work properly. He was not interested in having
that conversation and did not respond to my emails or telephone calls.
Upon the release of 9.1, I found that support for these cards had
degraded even further, so I wrote a printed letter to the product head
for SuSE Linux, asking if this family of cards would ever be supported.
I have not heard anything back.
I also twice filled out bug reports via the web form. No response, but I
didn't expect any.
I cannot see how these cards can be supported on SLES9/SLOX given SuSE's
common architectures.
I called SuSE pre-sales support today, and they had no information on
hand as to whether these cards would be supported in SLES9, although
the rep offered to try to find out, if I would only send him an email
(which I will do).
We've tested these cards on Knoppix, RHES and Fedora, and they work
fine, so I'm not sure why SuSE can't get it right here.
So, I called Adaptec pre-sales support and got the first piece of solid,
actionable information, which follows:
Basically, (according to Adaptec) the 32-bit U160 cards, like the 2100S,
are nearing end of life and have much more limited operating system
support than the 64-bit U320 cards, like the 2120S. The 2120S costs a
little more than than the 2100S ($420 vs. $398 from CDW), but Adaptec's
64-bit DPT-based RAID controllers always work in 32-bit PCI slots, with
the extra contacts just hanging off the end of the slot (this is
supported, BTW).
There are SuSE 9x drivers on Adaptec's web site for the 2120S; there are
no SuSE 8x or 9x drivers for the 2100S.
So, it seems that, at least for our clients, we'll need to upgrade their
controller hardware if we want to be assured of support. When you are
saving a client $10K in Microsoft license fees, an extra $400 is not
too much to ask, but it is a shame that the other distros can provide
support for an enterprise-class 32-bit RAID controller, and SuSE,
ostensibly the leader in enterprise-class Linux, can't.
Anyway, rant mode is now off. I hope this information is helpful to
others. I wouldn't wager money on SuSE being able to support Adaptec
32-bit SCSI RAID cards going forward.
Anybody interested in a few used 2100S cards and a DPT 2865U3? (Not
kidding!)
Mark
-- _____________________________________________ A Message From... L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04101 Tel: (207) 772-5678 Web: http://www.RNoME.com -- Check the headers for your unsubscription address For additional commands send e-mail to suse-linux-e-help@suse.com Also check the archives at http://lists.suse.com Please read the FAQs: suse-linux-e-faq@suse.com
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