Re: [SLE] 9.1 > 9.2 question

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Date: Wed, 29 Dec 2004 11:13:22 -0800
To: Doug B <suse@hatterhill.com>

Doug B wrote:

>On Tuesday 28 December 2004 03:12 pm, Joe Polk wrote:
>
>
>>There are many posts here relating to issues with 9.2. It was
>>because of these that I was very apprehensive about making the move
>>from 9.0. I did anyway. I found several issues, as I've posted here
>>before, that made me give it up. Some probably cannot completely
>>attributed to SuSE as I think the new kernel had issues with my
>>monitor (a monitor that worked fine with 9.0). Others were klugy
>>issues that could have been corrected with some decent QA. I'm
>>disappointed, really, that Novell didn't QA the product better. The
>>only machine I have that might have ran it decently was my server but
>>I never installed it there. In my opinion, it came across as a rushed
>>product and frankly appeared that way in KDE. That's my opinion and
>>my experience. I don't do anything funky with my desktop install. I
>>don't recompile the kernel, I don't customize my menus really. It's
>>just a straight, out-of-the-box install. Others have had great
>>success with it and are obviously able to get beyond some of the
>>bloopers. For me, my choice, it was just not worth my money. I hope
>>the next version is better because I am behind Novell's Linux efforts
>>whole-heartedly.
>>
>>
>>
>
>
>
>>---------- Original Message -----------
>>From: Doug B <suse@hatterhill.com>
>>
>>
>>
>>>On Monday 27 December 2004 01:40 pm, Joe Polk wrote:
>>>
>>>
>>>>Congratulations on having only mouse issues with your 9.2
>>>>upgrade! You're one of the lucky ones.
>>>>
>>>>
>>> Actually, if you had problems, I would restate that to say you are
>>>one of the unfortunate ones.
>>>
>>>
>>>
>
>I don't take issue with your having problems. As you say, there have
>been a number of people who have problems with 9.2. I understand your
>frustration... I really do.
>
>The only thing I take issue with is describing those with success
>stories as being the lucky ones. To me, that sounds like most people
>have problems but there are some lucky ones. I feel it is the other
>way around. Most people have had a good experience and but some have
>been unlucky.
>
>That has been true of every release I've installed from RedHat 6.x to
>Suse 9.2 and a few others. There are always people who have problems.
>Since I signed up on my first distro mail list, there have always been
>comments like -- "Watch the mail list for a surge in emails around
>release time. The bigger the surge, the more the problems and the
>longer you should wait before upgrading your box.". There was no surge
>this time. That could be a very good sign about 9.2 (fewer problems)
>or a bad sign about Suse (fewer people moving over/upgrading). Since
>my experience was pretty good (a few problems, but nothing I couldn't
>work out), I choose to think the (lack of surge in) volume of email is
>a good thing.
>
>I do think SuSE needs to watch quality better. There is no excuse for
>what happened with the last two kernel updates. Marketing sells a
>product... quality keeps folks comming back. Years ago I worked as a
>salesman in the oil field trucking business. I used to tell my drivers
>that I could sell anyone once, but it was up to them to sell the next
>job by doing a good job. In a product like this, getting the first
>sale is important... but getting the second sale is critical.
>
>Good luck with the next one!
>Doug
>
>
>
All I can say is that with so many bad experiences, I am very hesitant
to purchase software without knowing that it is going to work.
Unfortunately for SuSE, they don't seem to have a public evaluation
system, nor are there distros for NON-COMMERCIAL usages. I liked it
when one could download SuSE for free before, and I like it when
companies like Oracle and Sun, and even Microsoft, have
evaluation/non-commercial options to get at their software and try it.
It many sales, especially enterprise, they have a POC phase, i.e.
Proof-Of-Concept. I don't see why we can have some form of this, rather
than just blindly pay, and find out later it doesn't work. :-(

Anyhow, combine with that and and users reporting problems, SuSE doesn't
seem like a viable platform at this stage, or at least one cannot find
out... :-)

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• Previous message: Rich Goodwin: "Re: [SLE] KMyMoney vs. GNUCash vs. MoneyDance"
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