Re: [SLE] SuSE support

From: Carlos E. R. (robin1.listas_at_tiscali.es)
Date: 01/12/05

  • Next message: Carlos E. R.: "Re: [SLE] SuSE support" 
    Date: Wed, 12 Jan 2005 01:51:29 +0100 (CET)
To: SLE <suse-linux-e@suse.com>

    The Tuesday 2005-01-11 at 19:22 -0500, Bruce Marshall wrote:

    > On Tuesday 11 January 2005 06:39 pm, Josephine wrote:
    > > On Wed, 2005-01-12 at 00:09 +0100, Carlos E. R. wrote:
    > > > Excuse me... but if I'm able to do it here, on list, and I'm not paid for
    > > > it, so can they. The same goes for many co-listers here.
    > >
    > > Wrong. Suse's tech support should take care of enterprise products,
    > > cause there's where the money comes from and this helps them issue
    > > another version of your Prof edition for free (as long as there is
    > > minimum free ftp install, yes, suse is still free; as long as updates
    > > are free, yes, suse prof is free).
    >
    > Excuse me but *only* people who pay for SuSE Pro are offered the help.

    Correct also.

    > So you're saying that if SuSE *says* it is going to give you 90 days of
    > install support when you purchase 9.2 Pro, that they then don't have to
    > provide it???

    It is part of the "contract". If the box costs money for the purchaser,
    and it says that support is included for so much time, and with such
    conditions, that is contractually binding. 

    -- 
Cheers,
       Carlos Robinson
-- 
Check the headers for your unsubscription address
For additional commands send e-mail to suse-linux-e-help@suse.com
Also check the archives at http://lists.suse.com
Please read the FAQs: suse-linux-e-faq@suse.com
  • Next message: Carlos E. R.: "Re: [SLE] SuSE support"

    Relevant Pages

    • Re: Delphi Software Assurance ~ Buyer Beware!
      ... >> extra dollars to purchase a new copy of D8 for the SA expecting I can ... support calls plus a chance to get a new release within the coming year. ... But there is no cost reason to if I can purchase and renew SA at 20% and ... > raised it because they were losing money due to support calls. ...
      (borland.public.delphi.non-technical)
    • Re: disability and divorce settlement
      ... >my point - i deserve support like any other wife in a divorce where her ... Man, Woman, whatever, when you let hate control your actions you ... >> money if you CAN support yourself? ... >i dont think it is wrong to want to have my own home, ...
      (alt.support.mult-sclerosis)
    • Re: [OT] Re: Photographer Makes Intelligent Switch
      ... No money should go out - period. ... not support ANY organization or political belief. ... any public OK to the gay lifestyle? ... Companies should not donate to charities - period. ...
      (comp.sys.mac.system)
    • Re: Dr. Fein
      ... I'm relatively neutral on this doctor. ... > out what happened to any money that might have been there at the end. ... They NEVER made a huge mess like you and CALDA and LDA have time after ... Of course neither bill was worthy of support but that wasn't the point. ...
      (sci.med.diseases.lyme)
    • Re: COLA for social security
      ... Yes, Harve, I, too, would like to know whom to support. ... and address them as the facts they are - not politics, ... us exactly how much money there is and the various solutions. ... fact that social security money has been used for other things, ...
      (alt.support.arthritis)