Re: [opensuse] Re: Opensuse still not ready for consumers...

Anders Johansson wrote:
On Friday 13 March 2009 03:03:56 James Knott wrote:

Here's the report:
https://bugzilla.novell.com/show_bug.cgi?id=461820


"I know what I'm doing, how dare you suggest anything for me to try, I'm a
highly experienced user who knows perfectly well what I'm doing"

This is how anyone would read your comment #5. Communication skills are
important.

You didn't even provide the requested information from comment #4 or do the
suggested gdb to get more information about what's going on.

I read your comment as "I don't want to help you in any way at all - now fix
this problem even though you can't reproduce it". Did you get many customers
like that at IBM?

Anders

If you look at my comment #3:
"The keyboard is completely unresponsive. I cannot use C-A-D to reboot,
nor C-A-BKSP to restart X."

You'll understand why I was a bit upset with the questions in #4. What
does it mean to you, when someone says what I did, as quoted above. For
me, it means that I cannot do anything with the keyboard. Do you read
it differently? And yeah, I have been working with computers for over
30 years and know to check the basics. As for reproducing it, he didn't
use the same version and I didn't have 10.3 available to compare with.
As for when I was at IBM, I'd ask for further info, perhaps logs etc.,
to see if there were some clues. I would never simply say I can't
duplicate it, therefore the problem doesn't exist.



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