Re: [opensuse] Re: Top 3 Applications You Wish Existed in Linux

James Knott wrote:
Fred A. Miller wrote:
James Knott wrote:

If you have a problem, it's with TW, not digital service.

Ok....thanks for clearing that up, James!! It's T.W. then, and I quit
talking to them at 3rd level.


I've on occasion had problems with Rogers and gone beyond 3rd level.
However, with my background, I can provide them with facts that show
them the problem is on their network somewhere. I feel sorry for the
average subscriber, who doesn't have the knowledge to get past 1st level
support. In one recent example, I was frequently losing both internet &
phone service simultaneously. I could see the failure with the front
panel LEDs on both devices and also wrote a script that would record the
internet failure times. The first guys to show up would insist it was a
bad spitter or cable. Then one insisted the phone terminal was bad and
replaced it, without explaining how that would affect the cable modem
Another insisted it was a power issue, even though the cable modem was
plugged into UPS and the telephone terminal has a built in battery.
Since I have two separate cable feeds into my condo, I moved the phone
terminal closer to where one feed comes in and moved the cable modem to
the other feed and still had simultaneous failures. With this, I was
able to prove to them that the problem was not in my condo and they then
found a problem with a distribution amp. On another occasion, I had
some email problems, after they switched the service to Yahoo. By
capturing the POP traffic with Ethereal (now called Wireshark) I was
able to demonstrate that it was the Yahoo server that was causing the
problem.

Any other problem I've had, I've been able to show T.W. that it's their
problem, but I was "lost" when it came to getting a FAX to work. If
they're using compression, and from you've outlined, I'll bet they are,
there's no way I'd get it work anyway. And, as I said, I got around it
by scanning anything needed for a FAX and file attaching as email.

Thanks again,

Fred

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