Re: [opensuse] Re: Whoop! Finally - 2 rows on kde4 kicker ("plasma-panel")

On Fri, Sep 4, 2009 at 10:06 PM, Jim Henderson<hendersj@xxxxxxxxx> wrote:

I think perhaps this is part of the issue - it was easier in KDE3 than it
is this way, which is more complicated (ie, takes more steps).  From a
feedback standpoint, that seems a reasonable issue to raise to me.

I think that is reasonable -- but users should also be prepared to say
"I will live with an extra step or two on some things, to make room
for new features EVEN IF they are features I myself do not personally
value"

I've heard similar feedback about Novell's iManager management tool - the
old way was faster than the new way, so people kept using the old tool
and not getting the benefits (like being supported) of using the new tool
because the new tool was more complex than was necessary.

iManager both sucks and rocks -- it is more difficult to do a host of
things than it was in ConsoleOne -- but then it is much more easily
extensible and portable, and therefore much better than ConsoleOne in
some regards. Trade-Offs.

I do not think that the people who designed iManager were necessarily
wrong to adopt the trade-offs that they did. I do suspect that Novell
folk have a history of working a bit in a vaccuum -- of having really
cool technology but not really listening to a wide range of customer
feedback. They historically have listened primarily to their own tech
leadership and to feedback from the very largest (and therefore
heavily favored) customers without putting it all into a broader
perspective. I do think they are improving in that respect (though
still too slowly).

Not a direct analogue to this situation, but it seems that if this
feedback were taken back to development as something to look at (ie, "how
can we make it easier to do this task"), it seems like that might meet
Bob's expectations.

and it would be good for the customer to hear "they get that it is
less efficient. They will look into it to see whether they can address
it in future releases, but for now at least I can do the thing I
wanted to be able to do"

The whining bitchy carpy tone here, where folks yell at each other and
call names -- is really really exhausting and ... well just leave it
at exhausting. Nobody involved with SUSE/Novell is either totally evil
or totally good -- and no single feature or lack thereof is total
proof of total failure/success. Gees ...
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