[opensuse] Re: [TLUG]: Rogers goes Linux Hostile

Gary Layng wrote:
Why they employ deaf people on their customer support call desks escapes me.

(The reason why the techies were downstairs handing out converter boxes? Apparently Customer Support couldn't figure out how to get us our free digital converter boxes themselves. I despise Rogers.)

A few years ago, I was setting up a business customer on Bell ADSL. I was connecting a commercial grade router directly to the ADSL modem. The "support" person refused to do anything until I clicked on the Start button. He could not understand that routers do not have one and don't run Windows either. He also refused to escalate.

I have worked in telecom for many years and will take Rogers support over Bell's Internet support any time. The rest of Bell is OK to work with though.


--
To unsubscribe, e-mail: opensuse+unsubscribe@xxxxxxxxxxxx
To contact the owner, e-mail: opensuse+owner@xxxxxxxxxxxx

Relevant Pages

  • Re: 2 Free Digital TV Converter Box Coupons
    ... there were no plans for those converter boxes to support ... MTS/BTSC composite audio in their RF outputs. ...
    (alt.tv.tech.hdtv)
  • Re: [opensuse] Re: [TLUG]: Rogers goes Linux Hostile
    ... was connecting a commercial grade router directly to the ADSL modem. ... "support" person refused to do anything until I clicked on the Start ... If they "escalate" the call to someone that *MIGHT* know something they get gigged. ... A veteran is someone who, at one point in their life, wrote a blank check made payable to ‘The United States of America’ for any amount, up to and including their life. ...
    (SuSE)