Re: Improving tech support

Haneef Bashir wrote:
On Wed, Jan 6, 2010 at 4:12 AM, Cyborg Alpha <cyborg.alpha.v1@xxxxxxxxx> wrote:

The best tech support I've seen, on any platform, is community driven.

However, if information is missing then a solution may be more difficult
to find, as well - it makes it difficult to track problems.

Here are a few suggestion;

1. at the top of the message should be the users system information,
particularly OS version and if they are on a dual boot system, and if so
what version of Windows. The system information should be kept
through-out the conversation (tread) with other non-essential parts
[snipped].

2. I have found, through observing several tech support groups, that
many people with tech problems are running dual boot (windows & linux)
systems. So here is a tech support trouble shooting flowchart;

a. Always ensure your data is backed up, off system and not dependent on
back-up software to restore.
b. re-install your version of linux (from CD or DVD) eliminating the
dual boot to only run linux.
c. there is more than enough linux-ware to make it run similar to
windows including finding a MS network (and all systems under that network)
d. if that solves the problem, then the problem exists with the windows
dual boot. Which may not be a linux bug, but a MS hd locking technology
issue.

I've experienced few issues with clean single boot installs. It took
three re-installs (on a vista laptop) to fully eliminate MS from the hd.
The tech issues that I did experience were due to a lack of information
(and errors) on my part.

good advice. i notice that i have less problems with a single install
as well. so far so good. thing that i have a problem with is need to
use voice chat on instant messengers such as msn and yahoo. i have set
to find a work around for that. im thinking about installing windows
on another hard drive to use when i need.


I found kopete to be better than pidgin, because it allows both voice
and video chat on msn and yahoo. I can even chat with msn users through
my yahoo account.

--
Cyborg Alpha,
The Evolving Cyborg of the Cybernetics Institute


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