Re: ...WARNING ABOUT RED HAT ....

chris_at_nospam.com
Date: 04/01/04 

Date: Wed, 31 Mar 2004 23:48:55 GMT

>IBM box, 198 mb RAM, 266 mhz, 6 gig HD, Compaq 350 mHz, 256 ram, 8 gig
>HD. It should not matter what the hardware is; I've had zero trouble
>installing version 6.2 and prior on a dozen other boxes.

Pentium I or better I presume? You're right on the ragged edge of the
minimum and you might have better luck with a text based install.
Have you verified that all of the hardware is on the HCL?

You also didn't mention where is hangs and what the last thing it was
doing is. For example if it's hanging when initializing the USB,
disable usb with the 'nousb' switch as documented in the install
manual.

>> Your hardware meets the minimum requirements but can't boot from the CD Rom?

Not unusual. I haven't seen many PII setups that properly support the
El Torito standard.

>There is nothing in the manual minimum requirement that says it MUST boot
>from the CDROM. The manual provides alternative installation methods.

Have you tried them? If you've got a network you can try a http, ftp,
or nfs boot.

>> > Tech support was a joke. After ten minutes of
>> > menus and on-hold, I got a guy who had possibly no
>> > trace of obvious accent
>>
>> WTF does this have to do with anything?
>
>The *** it has to do with anything is that RH is providing poor customer
>support.

Poor support is independant of accents. Many off-shore support
centers have classes to teach the techs to speak english without an
accent. I have gotten great support from Indian named techs and lousy
support from American techs. Best tech support I've gotten was from
Dell and the lady had a thick Texan accent. :}

>> > but in twenty minutes of
>> > conversation, he tried to control the conversation
>> > and read back to me all the ideas and instructions
>> > that were already in the manual.

Sounds normal as 90% of the calls are from people who haven't tried
the basic stuff in the manual. In your case, you're probably dealing
with an atypical problem that the first tier techs can't handle.

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