Cant pop email on a user account.

From: Jim (jgrago_at_REMOVE-NOSPAM.twcny.rr.com)
Date: 05/30/04 

Date: Sun, 30 May 2004 00:57:55 GMT

I have an active email address help@mydomain.com that is used for my
incoming helpdesk emails and replies, I never pop this email as there is no
need to because all email sent to this account is piped through aliases to a
script. But, I am changing helpdesk scripts and I am going to need to pop
this email via cron every 5 minutes. The problem is I cant pop it. It makes
no sense because I changed the password and when I goto pop the mail it
still prompts me for the password every time. Do I have to remove the entry
in /etc/passwd and etc/shadow ?

I dont want to remove that account and re-create it because its currently
being used. Any idea what would cause this?

Thanks,
Jim