Re: Trashing silly questions: a caution
From: anc (anc_at_nospam.co.uk)
Date: 05/18/04
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Date: Tue, 18 May 2004 21:57:56 +0100
Dennis J. Tuchler wrote:
> Often, the usually helpful people on this newsgroup (and those helpful
> people on similar newsgroups and listservs) ignore or actually lash out
> against people who don't do their homework before asking a question about
> Linux -- installation, operation, etc. I can understand that up to a
> point.
>
> If Linux is ever to become accepted by ordinary folks who work at
> terminals and have computers at home but are not well versed in (or have a
> great deal of time to read lots about) Linux, then the Linux users
> community will have to be more tolerant of dunces and tyros.
>
> I have often asked questions on this news that I could have answered by
> further research, and they were often ignored. Sometimes, however, I
> would get a gently snide answer together with the helpful source for
> more information that I might have found, but usually had no idea existed.
> I appreciated the response, and think that that sort of response is (a)
> right and (b) such as to encourage self-help without discouraging the new
> and the still un-skilled from asking questions they need answered.
>
> Many people on this newsgroup are very helpful. I look through the news
> even when I have no question because many detailed answers teach me and
> alert me to solutions to problems I have but did not think to ask about.
> Those are the ones who will carry Linux through to success on desktops of
> the dwellers in offices and cubicles whose only contact with a computer is
> to figure things out or write letters or books or store and retrieve
> information about things having nothing whatever to do with computers or
> Linux.
>
> dj tuchler
I'd agree with your comments overall. However often the same questions occur
time and again, which can be answered just by searching this particular
group, let alone google.
It is however a waste of everyones time if someone asks for example "how do
i get my printer or modem working" and doesn't even bother to state the
hardware or suse version, even if they are an absolute beginner.
One thing for certain, the number of newbies in this group proves that linux
is flourishing.... and this newsgroup is certainly more forgiving than some
of the other linux newsgroups out there.
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