Re: From Novell: Downlod the SuSE 9.3 Live DVD now!
From: hachiroku (levin_at_ae86.gts)
Date: 04/17/05
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Date: Sat, 16 Apr 2005 23:59:49 GMT
On Sat, 16 Apr 2005 16:56:00 -0400, Mud wrote:
> On Sat, 16 Apr 2005 19:46:05 +0000, hachiroku wrote:
>
>> Linux just plain has TOO many options for the average corporate user,
>> Novell's target market. It's tough enough to get people who know Micro$oft
>> products properly to provide support; the support just isn't there for
>> Linux. There will be some who will clean up big time providing Linux
>> support for the corporations that do decide to use it, but this experiment
>> happened 7 years ago, and RedHat still hasn't knocked down the corporate
>> doors. It needs to be even more user friendly; it has made great strides
>> in the last 5 years, but is still too kludgey for your Executive Secretary
>> to use. Try getting a neophyte to "associate an application" in Linux
>> (sometimes it's tough enough to walk someone through this with an OS
>> they've been using for the past 10 years!!!)
Our average turn-around time (from First Call to Solution) was 15 minutes!
This incluided calls that had to go to Second Tier. Now, if we could do
this with Windows, what do you suppose would happen w/Linux? If you had a
staff that was well trained you could probably spend 15-30 minutes per
call. That is TOO much for an IT department. After 20 Mins we were to turn
the call over to Second Tier.
The biggest problem I could see with Linux is, as I mentiuoned,
associating apps. Ok, look in OPt. Now USR. Now...
Too confusing. Of course, you would be running the same distro on all
boxes, but the average user has a hard enough time with "Programs" and My
Documents, let alone Home Directory, ETC, USR, et al. "OK, now let's edit
Whatever.conf. You'll have to switch to Root to do this. Oh, yeah. We WANT
everyone to have access to Root...
>
> Where I work they've got a huge IT department that spends all it's time
> trying to figure out...and help users figure out, the bizzare mess that is
> windows.
It's NOT that tough...
> Everytime someone tells me how much easier windows is to use I
> just laugh. The ONLY advantage I see that windows has is the fact that
> hardware makers will write DRIVERS for windows. That's it. That's the
> ONLY advantage windows has....but it's a big one.
All your configs are in one spot, including printers, Network, etx. Linux
has gotten better, but not for Prime Time. If you're trying to implement a
Help Desk, you either need knowledgable people sitting at desktops, or a
good On-Site staff.
>
> I've got a box running SUSE 9.2 PRO, one on Fedora Core 3 and one on
> Windows XP PRO. I have the least trouble with the Fedora box....but for
> some reason I prefer the SUSE box. The XP box isn't allowed on the net
> anymore so it's not too much trouble lately.
Not Allowed. Like some misbehaving kid! Not far from actuality! I like it!
BTW, mine is RARELY on the 'net!
>
>
> coldfire
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