QoS and shaping

Hello all,

I work for a wireless ISP and we are having some issues with
subscribers hogging too much bandwidth. Each customer is
limited to what they are paying for (128kbit,640,1024,etc)
but, the problem lies when people download steady for more
than a half hour. It seems like a wireless problem since when
heavy downloading occurs, it only hurts people on the same POP.

I'm wondering if there's a way to limit these downloaders to a
half decent rate when other people are trying to access the Internet.
I am in the process of setting up some HTB queues on our master
router, but I'm wondering if there's software that will track
bandwidth on a per IP basis and run a certain script when conditions
are met (i.e. after twenty minutes of 500kbit/s+, limit them to
100kbit/s).

Any ideas on howto efficiently share our bandwidth?

Thanks in advance,
Kevin Brown.
.

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