Re: Troubleshooting connection loss (novice question)



Bill Marcum wrote:
On 2007-10-29, Allen Weiner <alweiner7@xxxxxxxxxxx> wrote:
I run Fedora 7 and use Verizon DSL. My modem is a Westell 6100-E90 modem/router. My DSL connection usually runs well, but about once every seven to ten days I lose my Internet connection. I can regain my connection by rebooting Fedora. I've not been able to regain my Internet connection without a reboot (e.g. "service network restart" hangs).

I'm trying to troubleshoot this loss of connection. I've collected a bunch of troubleshooting info. I'd like to know what is the next troubleshooting step.

Following is what I've got so far:

Modem status: the DSL LED is solid green. The Internet and Ethernet LED's are blinking green. I interpret this as meaning that I've not lost sync, and that the modem is actually transmitting data to the Internet.

NIC LEDs: NIC is Intel Pro/100 M with two LEDs. The LEDs are both lit. The 100Mb LED is solid green. The LINK/ACT LED is blinking green. The status of these LEDs is the same as when I have an Internet connection.

GKrellm: The eth0 monitor shows zero activity. When I have an Internet connection, the eth0 monitor shows continuous activity, even when I'm not accessing anything.

KNetstats monitor: (analogous to the Gnome desktop applet). This shows I'm disconnected. The icon has a red circle containing a white "X".

dmesg: NETDEV WATCHDOG: eth0: transmit timed out

ifconfig: eth0 UP, BROADCAST, and MULTICAST, but *not* RUNNING. IP address 192.168.1.47

ethtool eth0: link detected: yes

ping 192.168.1.47 OK

ping 192.168.1.1 Destination host unreachable. (I don't know if there is any point in pinging 192.168.1.1)

What troubleshooting step should I do next?
Have you browsed the modem's web interface? If it isn't at http://192.168.1.1 try http://192.168.1.254

Try these commands:
route -n
cat /etc/resolv.conf

My modem interface is at http://192.168.1.1. When I lose my Internet connection, I've tried to access the modem's web interface using Firefox. The access failed. (That's the reason I also tried ping 192.168.1.1, which returned a "destination not reachable".) The ping of 192.168.1.47 runs successfully.

============== route -n =================
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
192.168.1.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0
169.254.0.0 0.0.0.0 255.255.0.0 U 0 0 0 eth0
0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0

[root@localhost ~]# cat /etc/resolv.conf
; generated by /sbin/dhclient-script
search myhome.westell.com
nameserver 192.168.1.1
nameserver 192.168.1.1
.



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